System for managing scheduling conflicts

ABSTRACT

A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of and claims priority to U.S. patentapplication Ser. No. 13/759,144 filed Feb. 5, 2013, which claimspriority to U.S. patent application Ser. No. 11/780,696 filed Jul. 20,2007 now U.S. Pat. No. 8,391,459, which are incorporated herein byreference in their entirety.

FIELD OF THE DISCLOSURE

The present disclosure relates generally to communication systems, andmore specifically to a system for managing scheduling conflicts.

BACKGROUND

Electronic organizers such as a calendar feature in Personal DigitalAssistants (PDAs) have become very popular with professionals who havebusy schedules. These devices help professionals manage their timeeffectively and remove the burden of memorization and the use ofpaper-based organizers. Notwithstanding the popular use of organizers,scheduled events (professional or personal) are not always accurate intheir duration or start times. Consequently, many users of electronicorganizers have to resort to real-time rescheduling and at times requirethe manual assistance of a secretary to reorder scheduled events.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 depicts an exemplary embodiment of a communication system;

FIG. 2 depicts an exemplary method operating in portions of thecommunication system; and

FIG. 3 depicts an exemplary diagrammatic representation of a machine inthe form of a computer system within which a set of instructions, whenexecuted, may cause the machine to perform any one or more of themethodologies disclosed herein.

DETAILED DESCRIPTION

In one embodiment of the present disclosure, a computer-readable storagemedium can have computer instructions for retrieving a called partynumber and a calling party number from a communication session,identifying a calling party according to the calling party number,identifying a called party according to the called party number,retrieving calendar information of the called party, detecting in thecalendar information a scheduled event associated with the callingparty, retrieving presence information of the called party, anddetecting a conflict between the scheduled event and the presenceinformation of the called party.

In one embodiment of the present disclosure, a proactive scheduler canhave a controller element to determine a scheduling conflict between acalled party and a calling party according to calendar information ofthe called party and presence information of the called party.

In one embodiment of the present disclosure, a presence system can havea controller element to present a scheduler presence information of acalled party to determine a scheduling conflict between a calling partyand the called party according to calendar information associated withthe calling party and called party and said presence information.

FIG. 1 depicts an exemplary communication system 100. The communication100 can comprise a Subscriber Services System (SSS) 121, a HomeSubscriber Server (HSS) 140, a tElephone NUmber Mapping (ENUM) server130, and network elements of an IP Multimedia Subsystem (IMS) network150. The IMS network 150 can be coupled to IMS compliant communicationdevices (CDs) 101, 102 or a PSTN CD 103 using a Media Gateway ControlFunction (MGCF) 120 that connects the call through a common PSTN network160.

IMS CDs 101 and 102 register with the IMS network 150 by contacting aProxy Call Session Control Function (P-CSCF) which communicates with acorresponding Serving CSCF (S-CSCF) to register the CDs usingAuthentication, Authorization and Accounting (AAA) with the HSS 140. Toaccomplish a communication session between CDs, an originating IMS CD101 can submit a SIP INVITE message to an originating P-CSCF 104 whichcommunicates with a corresponding originating S-CSCF 106.

The originating S-CSCF 106 can submit the SIP INVITE message to anapplication server (AS) such as references 110 and 115 to provide avariety of services to IMS subscribers. For example, the applicationserver 115 can be used to perform originating treatment functions on thecalling party number such as determining whether the calling partynumber has international calling services, and/or is requesting specialtelephony features (e.g., *72 forward calls, *73 cancel call forwarding,*67 for caller ID blocking, and so on).

Additionally, the originating S-CSCF 106 can submit queries to the ENUMsystem 130 to translate an E.164 telephone number to a SIP UniformResource Identifier (URI) if the targeted communication device is IMScompliant. If the targeted communication device is a PSTN device, theENUM system 130 will respond with an unsuccessful address resolution andthe S-CSCF 106 will forward the call to the MGCF 120 via a BreakoutGateway Control Function (not shown).

When the ENUM server 130 returns a SIP URI, the SIP URI is used by anInterrogating CSCF (I-CSCF) 107 to submit a query to the HSS 140 toidentify a terminating S-CSCF 114 associated with a terminating IMS CDsuch as reference 102. Once identified, the I-CSCF 107 can submit theSIP INVITE to the terminating S-CSCF 114 which can call on anapplication server similar to reference 115 to perform the originatingtreatment telephony functions described earlier. The terminating S-CSCF114 can then identify a terminating P-CSCF 116 associated with theterminating CD 102. The P-CSCF 116 then signals the CD 102 to establishcommunications. The aforementioned process is symmetrical. Accordingly,the terms “originating” and “terminating” in FIG. 1 can be interchanged.

The SSS 121 can be used to provide an assortment of additional servicesto a subscriber of for example a proactive scheduler operating as anapplication server (PSAS) 110 in the IMS network 150. The PSAS 110 canfunction as a sub-element of a unified messaging system. Serviceelements of the SSS 121 can include for example a voicemail server 122,a contact (or address) book server 124, a calendar server 126, and apresence server 128, among other possible systems. Each of these serversutilizes common computing and communication technology to exchangemessages with the PSAS 110 in accordance with the present disclosure.

FIG. 2 depicts an exemplary method 200 operating in portions of thecommunication system 100. Method 200 begins with step 202 in which acalling party directs a call to a called party by way of a communicationdevice (IMS 101 or 102, or PSTN 103). During the call setup process theterminating S-CSCF 114 can convey in step 204 the SIP INVITE message tothe PSAS 110 thereby informing it of the incoming call. The PSAS 110 canretrieve a calling party number and called party number from the SIPINVITE message to identify in step 208 the calling party and the calledparty. The called party can be identified by the PSAS 110 by matchingthe called party number to an entry in a database accessible to the PSAS110. The database can reside in the PSAS 110 or can be distributed inone or more network elements of the communication system 100 accessibleto the PSAS 110. Once a match is found, the PSAS 110 can determine whichservices are available to the called party subscriber. Once the calledparty has been identified, the PSAS 110 can identify the calling partyusing any of several methods such as by matching the calling partynumber (or caller ID) to an entry in a contact book account of thecalled party managed by the contract book server 124. The contact bookaccount can for example provide the PSAS 110 one or more names of thecalling party (first name, nickname, surname and so on).

In step 210, the PSAS 110 can retrieve presence information of thecalled party from the presence server 128. Presence information canprovide status information that indicates for example where the calledparty may be located, and/or which of a number of communication devices(e.g., cell phone, laptop computer, office phone, home phone, etc.)available to the called party are being used by said party.

The location of the called party can be determined a number of ways. Forinstance, location coordinates can be supplied by one or more of thecommunication devices of the called party using Global PositioningSystem (GPS) technology. The called party can also be located by commontriangulation techniques. The location can also be correlated with knownstructures. For example, a location coordinate can indicate the calledparty is in his/her home, office, conference room of office building,and so on.

Presence information can also identify which of the communicationdevices available to the called party is being used by said party,and/or the most probable device from which a party can initiatecommunications with the called party. For example, if the called partyis at his/her desk working on a desktop computer, the presence servercan detect the called party's presence in an office by a proactivemessage supplied by the computer, or by detecting network activityemanating from the computer. The presence server can be configured toknow that in the location of the desktop computer the called party alsohas an office phone. The presence server can also detect when the calledparty is traveling. For instance, the presence server can detect that acell phone roaming from base station to base station. In this instance,the presence server can detect that the called party is in anautomobile. Similarly, the presence server can detect that the calledparty is in different times zones (domestic or international).

From the foregoing examples, it would be evident to an artisan withordinary skill in the art that the presence server 128 can utilize knownand future techniques to identify the location and/or activities of aparty having a plurality of communication means.

In step 212, the PSAS 110 can determine if the calling party has enteredan emergency access code, has a communication priority level or assignedcommunication preference previously entered by the called party forredirecting calls. The priority or preference can be included in acontact book entry associated with the calling party which is stored andmanaged by the contact book server 124. A priority or preference can beentered by the called party to address calls from specific callingparties in different ways. For example, calls from the called party'smanager should always be redirected to the called party's cell phone.Calls from a spouse or children during work hours should be directed toan office number. All other calls should be processed according to steps214-230. The emergency access code can be for example a sequence of DualTone Multi-Frequency (DTMF) entries (e.g., *8) made by the calling partyto identify the call as an emergency call that needs to be directed tothe called party independent of who the calling party is. The PSAS 110can process the DTMF sequence and detect that it corresponds to anemergency access code.

Accordingly if a call redirection is detected, the PSAS 110 proceeds tostep 214 where it redirects the call according to preferences givenand/or presence information of the called party. For instance if thecalling preferences dictate calls to a cell phone, but the presenceinformation indicates that the cell phone of the called party is off,then the call will be redirected to another communication device of thecalled party having the highest probability of reaching said party. Incases where more than one communication device has a similar probabilityof reaching the called party, the PSAS 110 can redirect the call fromone communication device to the next until the called party is reached.If none of said devices reach the called party, the calling party can bedirected to the voicemail server 122 to leave a voicemail message forthe called party.

If call redirection is not required, the PSAS 110 proceeds to step 216where it retrieves calendar information of the called party from thecalendar server 126. The calendar information can represent one or moredays, weeks or months worth of calendar events associated with thecalled party. The calendar period retrieved can start on the day whichthe calling party makes the call or some other suitable time. The amountof calendar information retrieved by the PSAS 110 is a policyconsideration which can be configured by a service provider of the PSAS.In step 218, the PSAS 110 can determine from the calendar informationwhether there is a scheduled event between the calling party and thecalled party. This detection can take place for example by matching thename or caller ID of the calling party retrieved in step 208 withinformation supplied in the calendar event.

For example, a calendar event previously entered by the called partymight say “Discuss milestones with Joe Doe” in which Joe Doe is to callthe called party at 3 pm Central time. The list of invitees and/or thetext portion ‘Joe Doe’ in the calendar event can be matched by the PSAS110 with the name, nickname and/or surname of the calling partyretrieved in step 208 to determine that there is a schedule eventbetween the calling party and the called party at 3 pm Central time. Ifno scheduled event is detected in step 218, the PSAS 110 proceeds tostep 219 where the call is directed to the called party by networkelements of the IMS network 150 as originated by the calling party. Ifthe called party does not answer, the PSAS 110 can direct the callingparty to the voicemail system 122.

Otherwise in step 220, the PSAS 110 can determine whether there is ascheduling conflict based on the presence information retrieved in step210. For example, the presence information can indicate that the calledparty is still actively engaged in a conference call. Additionally, thecalled party can proactively notify the presence server 128 that s/hewill be 20 minutes late to the next meeting. This proactive notificationcan be the result of on an email or other messaging means (e.g., SMS,MMS, instant messaging, or otherwise) between the called party and thepresence server 128 to provide said system additional statusinformation. If no conflict is detected, the PSAS 110 proceeds to steps219 and 226 as described earlier.

When a conflict is detected, the PSAS 110 can proceed to step 222 toinform the calling party of the conflict utilizing common speechsynthesis techniques (e.g., “I understand that you have a meetingscheduled with Mr. Doe at 3 pm. Unfortunately, Mr. Doe is running latewith his current meeting.”). The PSAS 110 in step 224 can then determinefrom the calendar entries of the called party if an alternative time isavailable. The alternative time can arise from an unused time slot inthe called party's calendar, or can be the result of the PSAS 110shifting the called party's appointments based on the expected time ofdelay from the present meeting. Whether or not the PSAS 110 shiftsexisting appointments can be a preference established by the calledparty. The preference can be applied to all parties, or can beselectively applied depending on who the calling party is. Moreover thepreferences can be in whole or in part stored and managed by the PSAS110 and/or entries from the called party's contact book.

If for example the preference established for the calling party is suchthat the PSAS 110 cannot reschedule other appointments of the calledparty, and the called party's calendar has no available time slotsduring working hours to reschedule a call with the calling party, thenthe PSAS 110 can direct the calling party in step 226 to the voicemailsystem 122 under the assumption the presence information would indicatethe called party does not want to be disturbed. If the called party iswilling to accept calls at all times, the PSAS 110 can be configuredinstead to proceed to steps 219 and 226 as described earlier. If on theother hand, the preference established for the calling party is suchthat other appointments can be rescheduled and/or the called party hastime slots available, the PSAS 110 can proceed to step 228 where itproposes to the calling party an alternative time for the scheduledappointment (e.g., “Would it be possible to reschedule your appointmentwith Mr. Doe to 3:30?”) utilizing common speech synthesis and voicerecognition techniques (much like those used by an interactive voiceresponse system).

If the calling party accepts the proposal in step 230 by DTMF or voicedetection (e.g., press 1 or say “yes”), the PSAS 110 can reschedule theappointment in step 232 according to the alternative time selected. Tomaintain an updated calendar schedule, the PSAS 110 can direct in thisstep the calendar server 126 to update its database for the called partyaccording to the rescheduled appointment. After step 232, the call canbe terminated by the calling party, or the calling party can be directedby the PSAS 110 to complete the call in steps 219 and 226 as describedabove. Proceeding to step 219 can be an option proposed to the callingparty by the PSAS 110 utilizing a common interactive voice responsesystem.

If on the other hand the calling party does not accept the proposedalternative time, the PSAS 110 can proceed to step 224 where itdetermines another time and/or asks the calling party to propose a timethat works for him/her. Steps 224, 228 and 230 can be iterative untilthe PSAS 110 satisfactorily determines an alternative appointment timewith the calling party or transfers the calling party to the voicemailsystem in step 226 if a resolution cannot be determined or if voicemailis requested by the calling party.

Upon reviewing the aforementioned embodiments, it would be evident to anartisan with ordinary skill in the art that said embodiments can bemodified, reduced, or enhanced without departing from the scope andspirit of the claims described below. For instance, the presentdisclosure can be applied in a PSTN only communication system that doesnot utilize IMS or VoIP communications. Method 200 can have more or lesssteps and in different order without adversely affecting the presentdisclosure.

Other appointment resolution techniques can also be applied to thepresent disclosure. For instance, when a conflict is detected and thecalling party is informed, the calling party can submit a signal to thePSAS 110 of the called party to redirect the call to a PSAS of thecalling party so that two automated systems can proactively resolve theconflict based on the called party's and calling party's calendars andpresence data. The signal can be the calling party's unified messagingnumber or the caller ID entered with a DTMF sequence or spoken.Alternatively, the PSAS 110 can recognized that the calling party isalso a subscriber of the same system and can offer the calling party theoption to automatically resolve the conflict with or without the callingparty participating in the resolution. In this embodiment, once theconflict is resolved, the calendars of the called party and callingparty are updated respectively without manual interaction from eitherparty.

Other suitable modifications can be applied to the present disclosurewithout deviating from the scope of the claims. Accordingly, the readeris directed to the claims section for a fuller understanding of thebreadth and scope of the present disclosure.

FIG. 3 depicts an exemplary diagrammatic representation of a machine inthe form of a computer system 300 within which a set of instructions,when executed, may cause the machine to perform any one or more of themethodologies discussed above. In some embodiments, the machine operatesas a standalone device. In some embodiments, the machine may beconnected (e.g., using a network) to other machines. In a networkeddeployment, the machine may operate in the capacity of a server or aclient user machine in server-client user network environment, or as apeer machine in a peer-to-peer (or distributed) network environment.

The machine may comprise a server computer, a client user computer, apersonal computer (PC), a tablet PC, a laptop computer, a desktopcomputer, a control system, a network router, switch or bridge, or anymachine capable of executing a set of instructions (sequential orotherwise) that specify actions to be taken by that machine. It will beunderstood that a device of the present disclosure includes broadly anyelectronic device that provides voice, video or data communication.Further, while a single machine is illustrated, the term “machine” shallalso be taken to include any collection of machines that individually orjointly execute a set (or multiple sets) of instructions to perform anyone or more of the methodologies discussed herein.

The computer system 300 may include a processor 302 (e.g., a centralprocessing unit (CPU), a graphics processing unit (GPU, or both), a mainmemory 304 and a static memory 306, which communicate with each othervia a bus 308. The computer system 300 may further include a videodisplay unit 310 (e.g., a liquid crystal display (LCD), a flat panel, asolid state display, or a cathode ray tube (CRT)). The computer system300 may include an input device 312 (e.g., a keyboard), a cursor controldevice 314 (e.g., a mouse), a mass storage medium 316, a signalgeneration device 318 (e.g., a speaker or remote control) and a networkinterface device 320.

The mass storage medium 316 may include a computer-readable storagemedium 322 on which is stored one or more sets of instructions (e.g.,software 324) embodying any one or more of the methodologies orfunctions described herein, including those methods illustrated above.The computer-readable storage medium 322 can be an electromechanicalmedium such as a common disk drive, or a mass storage medium with nomoving parts such as Flash or like non-volatile memories. Theinstructions 324 may also reside, completely or at least partially,within the main memory 304, the static memory 306, and/or within theprocessor 302 during execution thereof by the computer system 300. Themain memory 304 and the processor 302 also may constitutecomputer-readable storage media.

Dedicated hardware implementations including, but not limited to,application specific integrated circuits, programmable logic arrays andother hardware devices can likewise be constructed to implement themethods described herein. Applications that may include the apparatusand systems of various embodiments broadly include a variety ofelectronic and computer systems. Some embodiments implement functions intwo or more specific interconnected hardware modules or devices withrelated control and data signals communicated between and through themodules, or as portions of an application-specific integrated circuit.Thus, the example system is applicable to software, firmware, andhardware implementations.

In accordance with various embodiments of the present disclosure, themethods described herein are intended for operation as software programsrunning on a computer processor. Furthermore, software implementationscan include, but not limited to, distributed processing orcomponent/object distributed processing, parallel processing, or virtualmachine processing can also be constructed to implement the methodsdescribed herein.

The present disclosure contemplates a machine readable medium containinginstructions 324, or that which receives and executes instructions 324from a propagated signal so that a device connected to a networkenvironment 326 can send or receive voice, video or data, and tocommunicate over the network 326 using the instructions 324. Theinstructions 324 may further be transmitted or received over a network326 via the network interface device 320.

While the computer-readable storage medium 322 is shown in an exampleembodiment to be a single medium, the term “computer-readable storagemedium” should be taken to include a single medium or multiple media(e.g., a centralized or distributed database, and/or associated cachesand servers) that store the one or more sets of instructions. The term“computer-readable storage medium” shall also be taken to include anymedium that is capable of storing, encoding or carrying a set ofinstructions for execution by the machine and that cause the machine toperform any one or more of the methodologies of the present disclosure.

The term “computer-readable storage medium” shall accordingly be takento include, but not be limited to: solid-state memories such as a memorycard or other package that houses one or more read-only (non-volatile)memories, random access memories, or other re-writable (volatile)memories; magneto-optical or optical medium such as a disk or tape; andcarrier wave signals such as a signal embodying computer instructions ina transmission medium; and/or a digital file attachment to e-mail orother self-contained information archive or set of archives isconsidered a distribution medium equivalent to a tangible storagemedium. Accordingly, the disclosure is considered to include any one ormore of a computer-readable storage medium or a distribution medium, aslisted herein and including art-recognized equivalents and successormedia, in which the software implementations herein are stored.

Although the present specification describes components and functionsimplemented in the embodiments with reference to particular standardsand protocols, the disclosure is not limited to such standards andprotocols. Each of the standards for Internet and other packet switchednetwork transmission (e.g., TCP/IP, UDP/IP, HTML, HTTP) representexamples of the state of the art. Such standards are periodicallysuperseded by faster or more efficient equivalents having essentiallythe same functions. Accordingly, replacement standards and protocolshaving the same functions are considered equivalents.

The illustrations of embodiments described herein are intended toprovide a general understanding of the structure of various embodiments,and they are not intended to serve as a complete description of all theelements and features of apparatus and systems that might make use ofthe structures described herein. Many other embodiments will be apparentto those of skill in the art upon reviewing the above description. Otherembodiments may be utilized and derived therefrom, such that structuraland logical substitutions and changes may be made without departing fromthe scope of this disclosure. Figures are also merely representationaland may not be drawn to scale. Certain proportions thereof may beexaggerated, while others may be minimized. Accordingly, thespecification and drawings are to be regarded in an illustrative ratherthan a restrictive sense.

Such embodiments of the inventive subject matter may be referred toherein, individually and/or collectively, by the term “invention” merelyfor convenience and without intending to voluntarily limit the scope ofthis application to any single invention or inventive concept if morethan one is in fact disclosed. Thus, although specific embodiments havebeen illustrated and described herein, it should be appreciated that anyarrangement calculated to achieve the same purpose may be substitutedfor the specific embodiments shown. This disclosure is intended to coverany and all adaptations or variations of various embodiments.Combinations of the above embodiments, and other embodiments notspecifically described herein, will be apparent to those of skill in theart upon reviewing the above description.

The Abstract of the Disclosure is provided to allow the reader toquickly ascertain the nature of the technical disclosure. It issubmitted with the understanding that it will not be used to interpretor limit the scope or meaning of the claims. In addition, in theforegoing Detailed Description, it can be seen that various features aregrouped together in a single embodiment for the purpose of streamliningthe disclosure. This method of disclosure is not to be interpreted asreflecting an intention that the claimed embodiments require morefeatures than are expressly recited in each claim. Rather, as thefollowing claims reflect, inventive subject matter lies in less than allfeatures of a single disclosed embodiment. Thus the following claims arehereby incorporated into the Detailed Description, with each claimstanding on its own as a separately claimed subject matter.

What is claimed is:
 1. A non-transitory computer-readable storagemedium, comprising computer instructions which, responsive to beingexecuted by a processor of an application server, cause the processor toperform operations comprising: retrieving a called party number and acalling party number from an invite message of a communication session,wherein the retrieving of the called and calling party numbers isperformed by the application server of an internet protocol multimediasubsystem network, and wherein the invite message is associated with ascheduled event between a calling party and a called party; identifyingthe calling party according to the calling party number; identifying thecalled party according to the called party number, wherein the identityof the called party is retrieved from a contact book server; retrievingcalendar information of the called party, wherein the calendarinformation is retrieved from a calendar server; detecting in thecalendar information the scheduled event associated with the callingparty; retrieving presence information of the called party, wherein thepresence information is retrieved from a presence server; detecting aconflict with the scheduled event according to the presence informationof the called party; informing the calling party of the conflict usingspeech synthesis; resolving the conflict by adjusting a start time ofscheduled events of the called party without regard for a preferenceestablished by the called party; and adjusting a calendar associatedwith the calling party responsive to the adjusting of the start time ofthe scheduled events of the called party, wherein the detecting in thecalendar information of the scheduled event associated with the callingparty is based on recognition of a name of the calling party in a textportion of the calendar information that was entered by the called partyto generate an entry for the scheduled event.
 2. The non-transitorycomputer-readable storage medium of claim 1, wherein the invite messageis associated with first and second mobile communication devices.
 3. Thenon-transitory computer-readable storage medium of claim 1, wherein theinvite message is associated with a mobile communication device and afixed communication device.
 4. The non-transitory computer-readablestorage medium of claim 1, comprising computer instructions which,responsive to being executed by the processor, cause the processor toperform operations comprising receiving from the calling party anemergency access code.
 5. The non-transitory computer-readable storagemedium of claim 4, comprising computer instructions which, responsive tobeing executed by the processor, cause the processor to performoperations comprising redirecting the communication session to acommunication device of the called party according to the presenceinformation.
 6. The non-transitory computer-readable storage medium ofclaim 1, comprising computer instructions which, responsive to beingexecuted by the processor, cause the processor to perform operationscomprising detecting a communication priority level for the callingparty.
 7. The non-transitory computer-readable storage medium of claim6, comprising computer instructions which, responsive to being executedby the processor, cause the processor to perform operations comprisingredirecting the communication session to a communication device of thecalled party according to the presence information and the communicationpriority level.
 8. The non-transitory computer-readable storage mediumof claim 1, wherein the invite message is associated with first andsecond fixed communication devices.
 9. An application server,comprising: a memory to store computer instructions; and a controllerelement coupled with the memory, wherein the controller element,responsive to executing the computer instructions, performs operationscomprising: retrieving a called party number and a calling party numberfrom an invite message of a communication session, wherein the invitemessage is associated with a scheduled event between a calling party anda called party; identifying the calling party according to the callingparty number; identifying the called party according to the called partynumber; retrieving calendar information of the called party; detectingin the calendar information the scheduled event associated with thecalling party; retrieving presence information of the called party,wherein the presence information indicates an end user device of thecalled party is turned off; detecting a conflict with the scheduledevent according to the presence information of the called party;resolving the conflict by adjusting a start time of scheduled events ofthe called party without regard for a preference established by thecalled party; and informing the calling party of the scheduling conflictover another communication session with a mobile communication device ofthe calling party, wherein the application server operates in aninternet protocol multimedia subsystem communication system, and whereinthe invite message is associated with a voice over internet protocolcall.
 10. The application server of claim 9, wherein the communicationsession is associated with a fixed communication device.
 11. Theapplication server of claim 9, wherein the operations further comprisereceiving an emergency access code.
 12. The application server of claim11, wherein the operations further comprise redirecting thecommunication session to a communication device of the called partyaccording to the presence information.
 13. The application server ofclaim 9, wherein the operations further comprise: retrievingcommunication preferences for the calling party; and determining fromthe communication preferences that calls from the calling party are tobe directed to the called party.
 14. The application server of claim 9,wherein the operations further comprise redirecting communications of acommunication device of the calling party to a communication device ofthe called party according to the presence information.
 15. Theapplication server of claim 9, wherein the operations further compriseretrieving the calendar information from a calendar server.
 16. Theapplication server of claim 9, wherein the operations further compriseretrieving the presence information from a presence server.
 17. Apresence system, comprising: a memory to store computer instructions;and a controller element coupled with the memory, wherein the controllerelement, responsive to executing the computer instructions, performsoperations comprising: supporting an internet protocol multimediasubsystem network; receiving an identity of a called party that wasobtained by an application server of the internet protocol multimediasubsystem network from an invite message of a call that is associatedwith a scheduled event between a calling party and the called party; andpresenting to a scheduler, presence information of the called partybased on the identity to determine a scheduling conflict for the callbetween the calling party and the called party according to calendarinformation associated with the calling party and called party and thepresence information, wherein the call associated with the invitemessage from the calling party is redirected to a voicemail of thecalled party when there are no available time slots for rescheduling toresolve the scheduling conflict, wherein the presence information isutilized by the scheduler to select a communication device of the calledparty having a desired probability of achieving communications with thecalled party, wherein the scheduler adjusts scheduled events of thecalled party based on preferences of the called party and based on anidentity of the calling party, wherein the scheduler redirects acommunication session with a communication device of the calling partyto the selected communication device of the called party, wherein thepresence information indicates an end user device of the called party isturned off, and wherein the invite message is associated with a firstmobile communication device.
 18. The presence system of claim 17,wherein calendar information is retrieved from a calendar server. 19.The presence system of claim 17, wherein the invite message isassociated with a second mobile communication device.
 20. The presencesystem of claim 17, wherein the invite message is associated with afixed communication device.